Terms & Conditions


Make To Order Gown:

  • The gown will be made based on closest size ranges, not exact measurements.
  • Measurements must be provided 6 months before the wedding date.
  • The gown must be tried on within 7 days of receiving it, and any queries should be directed to Charli Couture.
  • Alterations may be necessary at the customer's expense, unless it is a genuine manufacturing fault.
  1. Dispatch Time:
  • Standard made-to-order brides receive their gown 6-8 weeks before the wedding date.
  • Priority made-to-order brides receive their gown 2-4 weeks before the wedding date.
  • Products are dispatched from the production base in Australia no later than 10 days from the order date or production completion date.
  1. Manufacturing and Delivery Time:
  • Standard made-to-order orders require a minimum of 20 weeks for manufacturing and delivery.
  • This timeframe does not include shipping.
  1. Shipping Timeframes within Australia:
  • Gowns within Australia are sent via Australia Express Post, DHL, or TNT.
  • Estimated delivery time is between 1-4 business days for most areas and 3-10 business days for Western Australia.
  1. International Shipping Timeframes:
  • International orders are sent via UPS Express or DHL.
  • Estimated delivery time is between 3-10 business days, depending on the location.
  1. Shipping Costs:
  • Shipping costs are calculated at checkout based on the delivery destination.
  1. Accessory Dispatch Timeframes:
  • Accessories are typically dispatched approximately 4-6 working days after the order is placed unless they are ordered at the same time as a made-to-order gown.
  1. Cancellation Fee:
  • Made-to-order gowns can be cancelled if production has not begun.
  • If cancelled within 30 days of purchasing, a cancellation fee of $300 AUD applies.
  • If cancelled between 31 days and the lock-in date, a cancellation fee of $500 AUD applies.
  • Once measurements are locked-in, the order cannot be cancelled.
  • Priority made-to-order gowns cannot be cancelled or refunded.
  1. Order Acceptance Policy:
  • Order confirmation does not guarantee acceptance; Charli Couture reserves the right to accept or decline orders.
  • Purchased items are for personal use only and cannot be used for commercial purposes.
  • Refunds will be issued using the original payment method upon cancellation, and reasonable attempts will be made to contact the customer.
  1. Liability:
  • Charli Couture is not liable for any loss or damage suffered as a result of negligence or other reasons arising from the use of the website or products sold on it.
  1. Payment Methods:
  • Charli Couture accepts VISA, Mastercard, and PayPal.
  • American Express cards can be used through PayPal.
  • Terms and conditions for payment methods are agreed upon during the purchase.
  1. Returns & Exchanges:
  • Refunds are not offered unless the received product has a manufacturing fault.
  • Exchanges or credit notes for veils and accessories may be requested within 7 days of receiving the item.
  • If the return is due to a change of mind or non-manufacturing-related reasons, the customer is responsible for return postage costs and purchasing a new item.

Faulty by Manufacturing

In the event of a manufacturing fault, Charli Couture will reimburse the return postage upon receipt and assessment of the item. However, if the return is due to a change of mind or other non-manufacturing-related reasons, the customer will be responsible for any additional postage costs to return the item and for the purchase of a new one.

Sizing & Measurements


Made-to-order and Priority Made-to-order wedding dresses are handmade to your size range and shoulder to floor height in our Australian studio.

To determine your size range, we take your bust, under bust, waist and hip measurements and compare these against our Size Range Chart below, to make your gown. 

You will need to provide your measurements 6 months before your wedding date, if your wedding is less than 6 months away, some styles can be made as a priority Made-to-order for an additional fee of $300AUD.

Our made-to-order timeframes applied to a 6-month period.


A size range is a 5cm range that your measurements fall within and are taken at four to seven different areas of the body to determine the best fit for your shape.

For example: a bride may measure an XL bust, L under bust, XL waist and M hip, and we make your gown to the correct size range in each area.

The reason this process works is because our fabrics are very forgiving due to the stretch or bias elements in the design.

To learn more about our Sizing and Measurements click here.

Bespoke/Custom made Gown:

  1. Appointment: To proceed with the design and measurements of your custom wedding dress, you must schedule an appointment with Charli Couture in Melbourne at least 6 months before your wedding date.
  2. Express Service: If you require a shorter timeframe for dress completion, you have the option to choose the express service. Please note that an additional cost of $300 applies, and you should make your appointment with Charli Couture no less than 3 months before your wedding date.
  3. Payment: Before work can begin on your dress, a 50% deposit of the full amount is required as payment.
  4. Required Information: You are responsible for providing accurate information including your Correct Courier Address, Wedding Date, Contact Number, Measurements, and weight. This information will be included in the contract packet provided by Charli Couture.
  5. Wedding Dress Timeframe: After receiving your deposit, Charli Couture will determine the timeframe for completing your wedding dress. The details will be emailed to you within 7 days.
  6. No Refunds or Returns: As your wedding gown is a custom creation, there are no refunds or returns allowed under any circumstances.
  7. Weight Maintenance: It is crucial to maintain your weight within a range of 3 kilograms from the date your measurements are taken. If your weight changes more or less than 3 kilograms, you must inform Charli Couture immediately. Failure to do so may result in the dress not fitting properly, and Charli Couture will not be held responsible for any fit issues.
  8. Losing Weight: If you plan to lose weight, it is important to inform Charli Couture from the beginning so that they can adjust your timeframe accordingly.
  9. Trying on the Gown: Upon receiving your gown, you agree to try it on within 7 days. If you have any queries or concerns, you should contact Charli Couture via email at contact@charlicouture.com.au.
  10. Alterations: Alterations may be required for your gown, and Charli Couture provide excellent customer service by offering alterations for gowns and covering the associated expenses. Having an expert dressmaker on hand to make the necessary alterations ensures that your dress will fit perfectly for your special occasion
  11. Finishing Time: Standard Custom-Made brides can expect their gown to be finished 6-8 weeks before the wedding date, while Express Service brides can expect it to be finished 3-4 weeks before the wedding date. However, manufacturing may affect these timeframes, and Charli Couture will inform you of any changes.
  12. Non-Melbourne Customers: If you are not located in Melbourne, you can find instructions on how to take your measurements or seek support by emailing contact@charlicouture.com.au.
  13. Ownership of Photos: By signing the contract, you understand and consent that Charli Couture has the rights of ownership to the photos taken in their studio. They may publish these photos on any Charli Couture social media platform.
  14. Design Changes: Once your pattern has been started, you cannot change your measurements, design, or fabric. Additionally, once the deposit has been paid and the design has been confirmed for 24 hours, you cannot change your design or fabric. If you fail to pay the remaining balance within 1 week of completion, you forfeit your dress and deposit.
  15. Contract Breach/Cancellation: In the event of a breach or cancellation of the contract, you acknowledge that you cannot receive a refund for your deposit. The deposit is allocated towards fabrics, supplies, materials, and pattern making, and you have no claim to them.
  16. Unsigned Contracts: If you do not provide a signed copy of the contract, your payment will be considered as your formal agreement to the contract.

Return Policy: All garments at Charli Couture are custom made, and therefore, there are no returns, exchanges, refunds, or transferred credits for any custom items


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